We offer free returns on all products purchased from our official website. Customers have the right to return their order within 7 days from the date of receipt (the delivery date shown by the courier will be considered the receipt date).

If you are not satisfied with your purchase, we only offer refunds; we do not provide exchanges. Please return the original product(s) for a refund and place a new order for the item(s) you wish to purchase.

※ The 7-day return period is based on Article 19 of the Taiwan Consumer Protection Act. Consumers may return the product unconditionally within 7 days of receipt, provided the product is in brand new condition and complete with original packaging.

Returned items must remain in brand new condition, including the original packaging, tags, and protective stickers intact, and must be unused.
Apart from statutory consumer rights, please note that once a watch has been resized (e.g., bracelet links shortened), the warranty remains valid, but the watch cannot be returned.

Only items purchased directly from our official website are eligible for return and full refund. Retail stores cannot process returns for online orders.

Return shipping is paid by Daniel Wellington, unless you live in a geographical area where the national postal service does not offer returns, in which case you are responsible the cost of return shipping. Daniel Wellington does not take responsibility for any items lost during the return shipping.

Please also note:

• Any “Complimentary” items or free gifts received during a promotion must be returned together with the original item(s) for the refund to be processed.
• Gift wrapping purchased during a campaign does not need to be returned.
• If your partial return disqualifies you from the original promotional offer, the refunded amount will be adjusted accordingly.

RETURN PROCESS

Our website offers a 7-day free return period (including holidays). Please note this is not a trial period. If the item is unopened, unused, and undamaged (except for product defects), you may request a return.

1. Contact Customer Service
Within 7 days of receiving your order, please contact our customer service team and provide the product name(s) and reason for return. Our team will assist you with the next steps.

2. Repack the Products
Returned items must include the original product(s), gifts, and all tags intact in brand new, unused condition. Please use the original shipping box or appropriate packaging to avoid damage. Returns cannot be processed if items are incomplete or damaged due to improper packaging.

3. Defective Items
If you received a defective or damaged product, please take photos and contact customer service with the images attached. We will help determine whether the issue is due to a product defect or a shipping problem.

Return shipping is covered by Daniel Wellington. We are not responsible for items lost during return shipping.